FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will my order take to arrive?
Most orders ship within 3-5 business days. Delivery then takes:
• Free/Standard Shipping: 10-15 total days
• Fast Shipping: 7-10 total days
Tip: Order by Wednesday noon for same-week processing!
Can I upgrade shipping after ordering?
Email us within 24 hours at qubocraft@gmail.com with your order number! We'll often catch it before processing and can upgrade your shipping for the price difference.
What if I already opened or used some stickers? Can I still return?
Absolutely! Even if you've used a few stickers from the sheet, you can still return the remaining unused portion within 30 days for a full refund. We believe in letting you fully try our products.
How long does a refund take to process?
Once we receive your return, refunds are approved within 3 business days. The funds will return to your original payment method within 10 business days.Pro tip: Credit card refunds may take 1-2 billing cycles to appear.
Can I exchange for a different design instead of refund?
Definitely! While we don't do direct exchanges, simply return your original order and place a new order for the design you want. We'll process your refund ASAP so you can reorder quickly.
Orders
Below are some of are common questions about orders
Can I modify my order after placing it?
We'll try our best! Email us atqubocraft@gmail.comwithin 2 hours of ordering with your order number. After that, orders enter processing and changes may not be possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are securely processed through encrypted systems.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details. All transactions are processed through PCI-compliant payment gateways.
Do you offer volume discounts for large orders?
Yes! For orders over $200, email us at qubocraft@gmail.com before purchasing and we'll provide a custom coupon code for your bulk order.
Products
Below are some common questions about our products
What are your stickers made of?
Our stickers use premium matte vinyl with water-based adhesive – they’re repositionable, non-toxic, and acid-free to protect your projects.
Can I layer multiple stickers?
Yes! Apply the bottom sticker first, wait 1 minute, then add the top layer. This prevents shifting.
Do you offer custom sticker designs?
Not currently, but our collections cover 10+ themes! Check our "Theme Sets" for ready-to-use designs.